FAQ

Which down do I choose: Duck or Goose?

The down used in making our Pillowpacker® Pillows is among the best you can get and we are very happy to be able to offer both Brome Duck Down from the Eastern Townships of Québec and Hutterite Goose Down from the Hutterite communities in Western Canada. All our down is processed by Feather Industries, a Canadian company. Feather Industries only buys feathers and down from farmers who follow strict policies regarding the ethical treatment of animals. Its environmentally sound processing practices ensure down that exceeds all Canadian and International cleanliness standards. So while both duck and goose down offer the luxury of natural loft to our pillows, our Hutterite goose down is less abundant, comes from mature animals giving it a higher loft, and is more durable (often lasting generations). For people who want and can afford the very best, we offer the Ultimate Comfort Hutterite Goose Down Pillow. We believe it is the only inflatable goose down travel pillow on the planet.

How small does a Pillowpacker® Pillow get?

The volume of the pillow is reduced by deflation of the inner pillow and compression of the outer pillow by rolling or compression packing. The weight is less than a pound. When ready for use, shake the pillow to fluff the fibre and blow up to desired firmness. Do not store compressed for extended periods when not in use.

Are Pillowpacker® Pillows sold in stores?

No, they are only available from Pillowpackers either via our website (www.piilowpackers.com) or by phone at 613 828-4104. No middleman keeps prices reasonable. People living in Ottawa have the option of scheduling an appointment at our office. Please call or email for an appointment.

How reliable is the inner pillow?

We have designed the inner pillow to basically last the life of the pillow. It is made of a light yet strong polyurethane film. Polyurethane is strong, abrasion and tear resistant, highly flexible, moisture and mildew resistant and it is widely used for many athletic, industrial and medical applications. Each inner pillow has been tested against manufacturer’s defects in a 24-hour inflation test. Although it is inside the fibre pillow it can be damaged by sharp objects (like cat claws). If your pillow does spring a leak you can repair it. Duck tape can be a quick fix but you can make permanent repairs using a repair kit for polyurethane inflatables available at outdoor stores. In the case of a defect or an unrepairable leak, replacements are available. Contact us.

How long will my Pillowpacker® Pillow last?

Our pillows has been designed and manufactured for a long life. Both down and fibre pillows are made of high quality materials to our specifications.  With care and when used as intended, your pillow will provide you many years of travel comfort.

I have allergies. Which pillow should I choose?

Many people worry that down will affect their allergies. Most of the time, any allergic reaction to down bedding is usually due to impurities trapped in the down, not the down itself. Our down has been prepared to the highest standards and is deemed to be hypoallergenic, which means that it has been specially cleaned and processed to screen out impurities. However, those who suffer from avian allergies may opt for the microfibre pillow because of the bacteria- and mildew-inhibiting and hypoallergenic properties of the manufactured fibres.

Do Pillowpacker® Pillows come in other sizes?

We only make one size of travel pillow. It is small and light enough for travelling, camping, boating, backpacking, etc. -- but big enough to provide home-style comfort. We have sold our pillow for use by people of different shapes and sizes. So far our pillows seem to provide a comfortable sleep for everyone. We attribute this to the design of the inner pillow which is concave and inflatable so it provides contoured support that can be adjusted to your sleeping preferences. It also works whether you are a back or side sleeper. Many clients report that they use their Pillowpacker® Pillow every night at home as it gives them relief from some physical condition and while the pillow is not a medical device it pleases us that some get extra benefit from their pillow.

How should I store my Pillowpacker® Pillow when not in use?

It’s best to store your down or microfibre pillows in breathable bags or cotton so that moisture does not build up. Plastic bags should be avoided as condensation can build up, leading to mildew. Do not leave your pillow tightly rolled.

How do I wash my Pillowpacker® Pillow?

Proper wasing and storage will ensure your Pillowpacker Pillow is clean and fresh and will increase its longevity. Follow this simple instructions here.

Although the down pillows takes longer to dry than the microfibre, both wash and dry beautifully. Machine-wash the outer pillow separately on a warm short gentle cycle with a minimal amount of high efficiency (low sudsing) liquid detergent.  Repeat with a second cycle without detergent to ensure that all residue is removed – detergent or soap residue kills loft. Dry the pillows in the drier on medium heat using tennis or “drier mate” balls until fluffy. This may take several cycles.

Ensure that the pillows are perfectly dry before packing. When not travelling, store the pillows flat in a well ventillated closet as you would store your home pillows. 

How should I care for my Pillowpacker® Pillow?

Keep the pillows dry and protect them against dust, dirt and mould. Regularly shake and air your pillows. Make sure they are stored loosely in a cool dry place when not in use. If the fibre has become compressed, fluff in the drier on air or cool setting with clean tennis balls or “drier mate” balls (available at any dollar store). Or you can wash and dry it. Depending on use, we recommend that you wash the outer fibre pillow once a year or as needed. Do not dry clean as the harsh chemicals can ruin the fibres.

Wash pillowcases regularly. You may consider buying additional pillowcases to facilitate washing. As well, we recommend using a second one as a pillow protector.