We guarantee that our products will be free of defects in material and workmanship when you receive them. If you discover a defect upon receipt we will at our sole discretion exchange the product with the same or comparable model at absolutely no charge to you.
The Pillowpacker® Pillow is a personal use product and can be returned within 14 days if the pillow has been unused. These must be returned in original packaging for a full refund, excluding shipping costs. Product returns must have a return authorization number. To obtain a return authorization prior to returning the product, please contact us.
The inflatable inner pillow is guaranteed for two years from date of purchase. If your require a replacement inner pillow within two years of purchase please contact us.Replacement Inner Pillows
If you wish to purchase a replacement inflatable inner pillow you may order one here.