As a small business, our customer satisfaction means the world to us, and we set out to make the best travel pillow you could ever want. That’s why we guarantee that our products will be free from defects in material and workmanship when you receive them.
If you discover that your Pillowpacker® down travel pillow or microfibre travel pillow has a material defect upon receipt, we’ll exchange the product with the same or comparable pillow at no charge to you.
We guarantee the polyurethane inflatable pillow insert for two years from the date of purchase. If you require a replacement inner pillow, please contact us to let us know.
If you need to order an additional inner pillow for inner reason, please do so here.
If you need to conduct a return, please contact us to obtain a return authorization number.
The Pillowpacker® pillow is a personal-use product. We accept returns within 14 days of receipt if the pillow hasn’t been used. Please return them in the original packaging for a full refund, minus the shipping costs.