Payment and Shipping

For any payment and shipping questions not answered below, please contact us.

Payment Information

All prices are in Canadian dollars.

Online payments may be made using Visa, MasterCard, American Express, ApplePay or PayPal.

Customers in Canada’s National Capital Region area may make purchases (and save shipping costs) at our retail location by appointment only. Please call 613-828-4104 to book an appointment.

Shipping Information

Shipping charges are calculated based on order weight and size on a cost recovery basis. Based on your purchases and your shipping choices they are calculated at checkout.

Orders ship within 1 to 3 business days however, arrival of your order depends on the shipping method selected from the options detailed below.

Canadian orders are shipped by Regular Post (delivery in 3-9 business days), Xpresspost (delivery in 1-3 business days) or Priority Courier (delivery 1-2 business days).

USA orders are shipped by Small Packet (delivery in 5-8 business days), Tracked Packet (delivery 4-7 business days), Expedited Parcel (4-6 business days), Xpresspost (2-3 business days) or Priority Courier (delivery 1-2 business days).

International orders are shipped by Small Packet Air (delivery 4-7 business days); Small Packet Surface (delivery 4-6 weeks), Tracked Packet (delivery 6-10 business days), International Parcel Air (6-10 business days), International Parcel Surface (4-6 weeks) and Xpresspost International (4-7 business days) and Priority Worldwide (2-3 business days).

In Canada, applicable taxes are charged based on the ship-to Province.

International orders do not include duties, taxes, or other import charges which may be levied by your country of residence.