How We Got Started
The Pillowpacker® Pillow was invented and developed in Ottawa by us, Beth Shepherd and Garry Logue.
We have long been Pillowpackers—that is, we carry our own pillows with us wherever they travel. We used to truck our full-sized bedroom pillows in a separate suitcase specifically for that purpose. Needless to say, this became increasingly difficult with added security and extra baggage charges. Then in August 2008 we hit a serious pillow-packing snag when they were going on an expedition to the Canadian High Arctic. In order to have fresh food onboard, luggage allowances were severely limited and our bedroom pillows had to be left behind. Sleeping in the land of the midnight sun was hard enough but having just one flat pillow per bunk made it pretty uncomfortable. Commiserating in the bar of the ship with our fellow passengers the idea for an inflatable down pillow was born.
On our return to Ottawa, we searched brick & mortar stores and websites for such a pillow. It did not exist. So following the words in of Sir Henry Royce, co-founder of Rolls-Royce, “When it does not exist, design it.” Beth created the initial designs and Garry developed the prototypes. After a year of refinement and testing, the Pillowpacker® Pillow was launched in 2010.
Mission and Core Values
Our mission is to make the Best Travel Pillow possible with the aim of increasing your travel comfort.
We firmly believe we have a product that is as good as it can get. It is comfortable and made from the best materials right here in our hometown. Based on feedback from our customers, we think we have succeeded.
Our values drive how we operate our business.
Our Customers are Important to Us
Our business is about people who value comfort when they travel. We want to be in contact with our customers, to hear about their travel adventures and challenges. Above all, we want our customers to be happy with our products.
Make it Local and Canadian
Our pillows are our flagship products. They are manufactured locally here in Ottawa from the highest quality materials.
Operating on Our Terms
Keeping the business in our control means “the owners are in the store”. Every decision about product design right through to order fulfilment is handled by us. We answer to only our customers.
Travelling is the best way to learn how good our life is. From the beginning, we have given back to our global community by supporting Plan Canada’s “Gifts of Hope” that bring better living conditions to women, children and families in poorer countries.