Garry Goes the Extra Mile
At Pillowpackers we pride ourselves on our personalized custom service, which we believe is pretty rare today, especially in online businesses. Garry, our Chief Pillow Officer, has often gone an extra mile to make sure customers have their pillows.
Last Friday I listened to a voicemail in between my appointments. “I want to buy one of your pillows...we are leaving tomorrow for an overseas trip... we live in Brockville!” Hmmm. I called Garry on his cell. No answer. I sent a text: “Urgent pillow order-check voicemail.” I left for my afternoon appointments.
By the time I returned, Garry had already packed the order -- one of our luxurious and highly packable Canadian-made microfiber inflatable travel pillows, arranged a meeting with the buyer’s friend who lived in delivered Ottawa and was on his way home in Friday afternoon traffic. The friend would deliver the product to the buyer at the airport before their flight the next day.
Garry told me that the couple was heading off on Saturday morning for a trip to Africa. The husband had chronic neck pain and he was concerned that lack of a good pillow would lessen his enjoyment of their trip. Their travel advisor, Carole Cobeil of Far Horizons, had suggested he buy a Pillowpacker Pillow but with all the details of preparation, he had forgotten to order one. Then it was the day before the trip. Hence the urgent phone call.
We do hope to hear from our newest pillowpacker on return from their trip. And thanks, Carole, for recommending Pillowpacker® Pillows!
INVENTED BY TRAVELLERS, FOR TRAVELLERS
LUXURY MICROFIBER INFLATABLE TRAVEL PILLOW
$99.95
INVENTED BY TRAVELLERS, FOR TRAVELLERS
DUCK DOWN INFLATABLE TRAVEL PILLOW
$124.95
INVENTED BY TRAVELLERS, FOR TRAVELLERS
LUXURIOUS GOOSE DOWN INFLATABLE TRAVEL PILLOW
$199.95
1 Response
Leave a comment
Comments will be approved before showing up.
Also in Blog
Vital Considerations For Your Long Haul Flight Comfort
Insuremytrip™, a company specializing in customized travel insurance, has some very helpful travel advice and tips for long haul flights. Long haul flights, more than 2200 nautical miles (4100km) can be killers to your travel comfort.
Probably the most vital of these travel tips is to pack a travel pillow, sleep mask and earplugs. Sleep masks and ear plugs are pretty generic but there are hundreds of varieties of travel pillows. If you leave yourself at the mercy of the complementary “pillows” provided free by the airline you have just inflicted a major injury on yourself, akin to shooting yourself in the foot but without the humour.
John Eastwood
January 01, 2017
I can certainly understand why having this pillow to take with him to Africa was so important. The pillow is so portable and provides such great support as I have found out from personal experience. I love mine!