If you have any questions about our travel pillow shipping policy or Pillowpackers returns, please feel free to contact us for assistance.
Payment
All prices are listed in Canadian dollars (CAD).
We accept the following payment methods:
- Visa.
- MasterCard.
- American Express
- Apple Pay
- PayPal
We determine the tax by the province or territory you choose for shipping.
Shipping
Shipping costs are calculated based on order size, weight, and destination. Our down travel pillows and microfiber travel pillows are similar in size and weight, but shipping rates may vary depending on your location.
Orders are typically shipped within 3 business days.
Canadian Orders
Orders within Canada can be shipped using:
- Priority Courier: 1–2 business days.
- Xpresspost: 1–3 business days.
- Regular Post: 3–9 business days.
American Orders
Orders to the United States can be shipped using:
- Priority Courier: 1–2 business days.
- Xpresspost: 1–3 business days.
- Expedited Parcel: 4–6 business days.
- Tracked Packet: 4–7 business days.
- Small Packet: 5–8 business days.
Note: Any applicable U.S. tariffs or duties are payable by the purchaser.
International Orders
Orders outside North America can be shipped using:
- Priority Worldwide: 2–3 business days.
- Xpresspost or Small Packet Air: 4–7 business days.
- International Parcel Air or Tracked Packet: 6–10 business days.
- International Parcel Surface or Small Packet Surface: 4–6 weeks
Note: International shipments may be subject to import duties or taxes, which are not included in the purchase price.
Local Purchases & Pick-Up
If you live in the Greater Ottawa–Gatineau area, you can purchase directly from our headquarters and save on shipping costs.
Please call 613-794-3200 to schedule an appointment for pickup