If You Want Something Done Right
When we got back to Ottawa, we searched for that pillow in stores. We searched for that pillow online. We couldn’t find it.
So, we searched our imagination for how we could design it and following the advice of Henry Royce, of Rolls-Royce fame, who
said if you can’t find what you’re looking for, make it! So we did just that!
We sourced goose down and duck down for our down travel pillows. We sourced German-designed hypoallergenic, down-alternative
microfiber for our microfiber travel pillows. We figured out how to squeeze an at-home sleeping experience into less than a pound
that could be tucked away into its stuff sack and kept in our luggage. After a year of design, refinement, and testing, we launched the Pillowpacker Travel Pillow in 2010.
Our Ethics
People are rightly concerned about the treatment of animals. Our down travel pillows are
made with Canadian white goose and white duck down. We couldn’t say we’re dedicated to comfort
if we weren't assured that our real suppliers—the ducks and geese that provide the down—weren't
humanely treated. Our exclusive supplier is a member of the Canadian Down and Feather
Association, which insists that their down suppliers adhere to the Canadian Down Standard for
ethical treatment of their flocks.
You Matter to Us
You’re all about comfort when you travel, and so are we. We want to keep in contact with you.
We want to hear about your travel adventures and challenges. We want to know you’re happy,
satisfied customers. AND we especially want to hear from you if you have any problems—call or
email.
Made in Canada
Our travel pillows are our flagship products. We manufacture them in Ottawa, Canada’s capital,
and we source nearly all of our components in Canada.
Brôme Lake in Québec provides our white duck down for our Brôme Lake series of 600 loft*
pillows.
Our Chinook series of 700 loft* white duck down and our St. Moritz series of 800 loft* white
goose down come from our Hutterite communities in western Canada.
Finally, when you buy any travel pillow from us, we take your order, pack it, and ship it
straight from our office in Ottawa.
For those who prefer synthetic, we offer an environmentally-friendly, hypoallergenic
microfiber down-alternative.
*What is "Loft"? Loft is the measure of the "fluffiness" of Down and only Down has loft;
feathers and microfiber have no loft. It refers to the number of cubic inches that one ounce
of down will fill. The loft of good-quality down ranges above 500.
Our Customers are the Bottom Line
We keep our business under our control. We handle every design, refinement, and sale. We own
it, we operate it, and we’re accountable for it. That makes us accountable to you, and it
means we only answer to you. Our customers aren’t just part of our bottom line—you are our
bottom line.
