Privacy Policy

You value your privacy, and so do we. Here’s what information we collect from you, and how we use it.

Your Personal Data

Name and Address

We collect your name and address only when you place an order. We use them to fulfill the order and ship your package. We keep it on file for customer service. We only share your address with qualified postal and parcel services to fulfill your order.

Credit Card

Your credit card details are encrypted and processed by our payment gateway — we never see any of your financial information. We do not keep your credit card data on file.

PayPal

We offer the option of paying by PayPal. We do not see any internal PayPal data, and none of your PayPal information is kept on file except what is required to process your order.

Purchase Information

When you place an order, we save the data from the order to track fulfillment and understand which of our products are most popular.

Your Device Data

IP Address

Your IP address is logged by our hosting provider to help us monitor site traffic and protect against security breaches.

Cookies

Our website uses cookies to store information about your visits, improve your shopping experience, and maintain your cart if you get disconnected.

Your Opinions

Opinions & Reviews

We keep customer reviews and feedback on file to help other customers learn from your experience. You are never required to provide a review.

Our Policy

Any data we keep is only used to manage orders, stock, and customer relationships. We never store your financial data, and we will never sell or share your information unless required to process your order or by law.

You have the right to request your identifiable personal information at any time.

Our Privacy Officer

Mailing Address:
Pillowpacker® Inflatable Travel Pillows
188 Kehoe Street
Ottawa, Ontario K2B 6A5
CANADA

Phone/Text: 613-794-3200

Email: info@pillowpackers.com